Terms & Conditions

SiniSlot is owned and developed by SINI SLOT SOLUTION 202603072528 (NS0320440-X), a registered business in Malaysia.

References to the SiniSlot platform operator, "we", "us", or "our" in these Terms mean SINI SLOT SOLUTION. Participating SMEs remain responsible for their own services as described below. Contact the platform operator at support@sinislot.shop.

By accessing or using SiniSlot, you agree to these Terms and our Privacy Policy. If you use SiniSlot for a company or other organization, you confirm that you have authority to bind it. If you do not agree, do not use the service.

Business account owners and persons making platform purchases must be at least 18 years old and legally capable of entering a contract. Booking customers who are minors must use the service with appropriate parent or guardian involvement.

SiniSlot provides software for appointment availability, booking records, customer forms, communications, staff access, analytics, online payment workflows, receipts, and eligible E-Invoice functions. SiniSlot is not the provider of the SME’s underlying service and does not employ or control participating SMEs.

The business account owner controls business settings, staff permissions, services, prices, the online payment setting, the payout bank account, and E-Invoice configuration. Staff may act only within granted permissions. A booking customer contracts with the SME for the booked service.

• Provide accurate, current information and keep business, contact, tax, service, price, and availability details updated.
• Protect passwords, authentication sessions, devices, recovery methods, API or provider credentials, private receipts, and staff access.
• Use separate staff accounts and appropriate permissions rather than sharing owner credentials.
• Notify support@sinislot.shop promptly if an account, payment setting, receipt, or connected service may be compromised.
• The account owner is responsible for activity performed through authorized account access unless applicable law requires otherwise.

SiniSlot is free to use. There are no plans, subscriptions, or monthly fees, and every business has the same features. Reasonable security, anti-abuse, and service-protection limits may still apply.

SiniSlot charges the SME a fee for each online customer payment and for each payout the SME requests, currently RM0.50 each. The current amounts are shown in Payments and on the Pricing page and are deducted from the SME’s balance together with Billplz’s fees. SiniSlot will tell the SME in advance, in Payments and by notification, before its own fees go up; a reduction may apply straight away.

Pitis, the platform credit previously used for subscriptions and courier charges, has been retired. It can no longer be bought or spent, and a remaining balance has no cash value. Contact support@sinislot.shop about a balance bought before it was retired.

SiniSlot’s fee is charged when a customer payment becomes a booking; it is not charged on a payment that could not become a booking. It is not returned if the SME later refunds the customer. SiniSlot returns its payout fee if a payout is not sent or is returned by the bank. Past Pitis top-ups and subscription purchases remain final, subject to the next paragraph.

This does not exclude statutory rights or remedies that cannot lawfully be excluded, including correction of duplicate or unauthorized charges where the facts support it. Contact support@sinislot.shop promptly with the relevant transaction reference. Chargebacks or payment disputes must not be used fraudulently.

When an SME turns on online payment, customers pay through SiniSlot’s payment collection account with Billplz. SiniSlot collects each booking payment on the SME’s behalf, adds it to the SME’s balance, and pays the balance out to the payout bank account the SME provides when the SME requests a payout. Billplz’s terms, verification, prohibited-business rules, and privacy practices also apply; they are published at https://main.billplz.com/terms.

Before any payout, the business account owner must verify their identity with a MyKad or MyPR as described in the Privacy Policy, and the payout bank account must belong to the owner or to the owner’s registered business. SiniSlot may hold payouts until verification is complete, may ask the owner to verify again, and may revoke a verification and hold payouts where it reasonably suspects fraud, a mismatch, or misuse. Refunds to customers are not held for verification.

The SME must provide a Malaysian bank account in its own name or its business name and keep it accurate. SiniSlot pays out to the account as entered and does not send a test transfer. The first payout confirms the account holder name with the bank; if the bank reports a different name, further payouts wait until the SME confirms or corrects the account. A payout the bank returns goes back into the SME’s balance. SiniSlot may pause payouts for 24 hours after the account is changed. The SME requests payouts from Payments. Each payout sends the available balance less Billplz’s payout fee and SiniSlot’s payout fee and usually arrives within two to three hours, but depends on bank processing; SiniSlot does not guarantee a payout by a particular time. SiniSlot is not a bank, and amounts awaiting payout are not a deposit account.

The SME pays every Billplz fee for its online payments: the fee for each customer payment, the fee for each payout and each refund transfer, together with any tax Billplz charges on those fees. SiniSlot deducts these, together with its own fees, from the SME’s balance and does not absorb any of them. For courier delivery, SiniSlot keeps the courier fee the customer paid in order to pay the courier, and deducts from or returns to the SME’s balance any difference between the quoted and the final courier fare. A payout can be requested once the available balance covers both payout fees and the minimum payout. A negative balance is recovered from later payments before a payout can be requested.

Billplz’s fees are set by Billplz, not by SiniSlot. SiniSlot passes them on at the amount Billplz charges SiniSlot’s account. Billplz may change its fees, payment methods, and terms at its own discretion, and a change takes effect when Billplz applies it. Each fee is charged at the amount in force when the payment, payout, refund, or account check is processed. SiniSlot shows the current amounts in Payments and notifies the SME when they change, but a change in Billplz’s fees does not need the SME’s further acceptance. An SME that does not accept a change may turn off online payment at any time. Billplz publishes its fees at https://www.billplz.com/pricing.

The SME must accept these fee terms in Payments before online payment is turned on. If SiniSlot changes these fee terms, it may ask the SME to accept them again before online payment continues.

Available payment methods, currently FPX online banking, may change, be restricted, or be unavailable. An SME must not misrepresent its business or provide a bank account it is not authorised to receive funds into. Payments, refunds, and disputes that were made through an SME’s previously connected Stripe account continue to be handled through Stripe.

When online payment is on, customers pay the full booking amount when they book. The total shown during booking forms part of the SME’s offer. Online payments must be at least RM2.00; RM0 bookings need no payment. A food business may also let customers pay at pickup.

A temporary reservation may hold a slot for about 30 minutes during checkout. A paid booking is confirmed only after SiniSlot receives verified provider confirmation. A redirect, screenshot, bank notification, or pending authorization is not by itself conclusive. Failed or expired payment attempts may release the slot.

Users must not pay repeatedly for the same booking when status is delayed. SiniSlot may reconcile signed provider records, delay confirmation, reject mismatched data, or issue a protective refund when payment cannot safely be attached to a valid booking.

The SME is solely responsible for describing and delivering its services, professional qualifications, licences, safety, pricing, taxes, availability, customer communications, cancellation policy, refund policy, and compliance with consumer and industry laws. SiniSlot does not endorse or guarantee an SME or its services.

The customer is responsible for selecting the correct SME, service, date, time, and payment amount; providing accurate booking information; attending on time; and following the SME’s reasonable policies. Service complaints should be directed to the SME first.

The SME’s disclosed cancellation, no-show, rescheduling, deposit, and refund policy governs the service transaction, subject to applicable law. Paid bookings cannot be cancelled through customer self-service and require contact with the SME. The SME decides whether a commercial refund is due and remains responsible to its customer for any refund owed under its policy or applicable law.

While a payment is still in the SME’s balance, the SME may refund it from the dashboard. A refund is a bank transfer to an account the customer provides, and the refunded amount and its transfer fee are deducted from the balance, which must cover them. Once a payment has been included in a payout the SME requested, it can no longer be refunded through SiniSlot, and the SME must refund the customer directly where a refund is due. An SME may cancel a paid booking without a refund. SiniSlot may also refund a customer where a payment could not become a booking, or to resolve a complaint, dispute, or chargeback, at its reasonable discretion, and deduct the amount and its transfer fee from the SME’s balance, including after a payout.

A refund is not complete merely because it was requested. Provider status is authoritative, and arrival timing depends on the payment provider, the payment method, and the customer’s bank or wallet provider. The SME and customer must cooperate in good faith on evidence, payment disputes, and chargebacks. SiniSlot may preserve records, reconcile status, restrict actions, or suspend accounts to prevent duplicate refunds or fraud.

A SiniSlot lightweight receipt records booking and payment information available to the platform. It does not replace an SME’s tax invoice, legal invoice, professional record, payment provider record, bank statement, or LHDN-validated E-Invoice. Receipt links are private bearer links and must not be published or shared unnecessarily.

SiniSlot includes LHDN MyInvois tools. The SME is solely responsible for taxpayer identity, credentials, customer data, classifications, tax calculations, exemption treatment, invoice contents, timing, submission, rejection correction, cancellation, retention, and advice from a qualified tax professional. SiniSlot does not provide tax, legal, or accounting advice or guarantee MyInvois acceptance.

Users authorize SiniSlot and participating SMEs to send transactional messages reasonably related to accounts, bookings, payments, refunds, receipts, security, fees, and support through the dashboard, WhatsApp, email, or Web Push as configured. Delivery is not guaranteed and users must keep contact details current and check the dashboard.

The chatbot and automated summaries may use artificial intelligence and can be incomplete or inaccurate. They provide general product guidance only and are not legal, tax, accounting, financial, medical, or dispute advice. Do not submit secrets or payment credentials to chat.

• Do not use SiniSlot for unlawful, fraudulent, deceptive, harmful, discriminatory, infringing, or abusive activity, or for a business prohibited by our payment providers, Meta, or applicable law.
• Do not use SiniSlot for gambling of any kind, including betting, wagering, lotteries, casinos, slot or other games of chance, or games played for money or prizes of money’s worth, or to promote them. SiniSlot is booking software and has no connection to gambling websites that use a similar name. We will close accounts that break this rule.
• Do not probe security, bypass access controls or rate limits, introduce malware, scrape without permission, disrupt the service, impersonate others, create false bookings, or manipulate payments, refunds, analytics, reviews, or availability.
• Do not upload data you have no right to process. SMEs must give required privacy notices, obtain necessary consent or authority, answer customer-rights requests, restrict staff access, and avoid collecting excessive or highly sensitive data in custom forms.
• Do not send spam or use WhatsApp, push, or customer contact data contrary to consent, platform rules, or communications law.

SiniSlot relies on third-party services including Billplz, Stripe, Fiuu, Meta WhatsApp, Supabase, Google Cloud, Google Gemini, Google tags, browser push infrastructure, and LHDN MyInvois where configured. Their services are governed by separate terms and may be unavailable, changed, or discontinued. SiniSlot is not responsible for a third party’s independent acts, but this does not limit responsibility that applicable law places directly on SiniSlot.

SiniSlot and its licensors retain all rights in the platform, software, design, documentation, trademarks, and content, excluding user content. Subject to these Terms, SiniSlot grants users a limited, revocable, non-exclusive, non-transferable right to use the service for its intended business or booking purpose.

Users retain rights in content they lawfully submit and grant SiniSlot the limited rights needed to host, process, transmit, display, secure, back up, and improve the service. Feedback may be used without restriction or payment, provided we do not publicly identify the contributor without permission.

We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or permanently available operation. Maintenance, security incidents, internet failures, provider outages, legal requirements, and product changes may affect access. We may add, modify, limit, or discontinue features and may apply reasonable usage or security limits. Where practical, material adverse changes to paid features will be communicated in advance.

Users may stop using SiniSlot at any time. Account owners may request closure through support, subject to identity verification, unpaid obligations, live bookings, payment disputes, legal retention, and technical processing time.

We may restrict, suspend, or terminate access where reasonably necessary for a Terms breach, fraud or security risk, provider restriction, unpaid platform charge, legal request, harm to users or the service, or prolonged inactivity. Where appropriate, we will provide notice and an opportunity to remedy. Terms that by nature should survive termination remain effective.

To the maximum extent permitted by law, SiniSlot is provided on an “as available” basis. We do not warrant a particular business result, customer volume, revenue, regulatory outcome, payment approval, payout date, tax treatment, or suitability for a specific profession. Users must maintain appropriate business procedures, records, insurance, professional advice, and reasonable backups or exports. Nothing in these Terms excludes a guarantee, warranty, right, or remedy that cannot lawfully be excluded.

To the maximum extent permitted by law, SiniSlot is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, goodwill, opportunity, anticipated savings, or data, arising from the service, an SME-customer dispute, or a third-party provider.

To the maximum extent permitted by law, SiniSlot’s aggregate liability arising from the service will not exceed the amount the claimant paid directly to SiniSlot for the affected service during the three months before the event giving rise to the claim. This cap does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability that cannot lawfully be limited.

To the extent permitted by law, a business account owner will indemnify SiniSlot against third-party claims, penalties, and reasonable costs arising from the business’s services, unlawful content or data processing, tax or E-Invoice obligations, misuse of customer information, infringement, or breach of these Terms, except to the extent caused by SiniSlot’s own breach, negligence, or unlawful conduct.

These Terms are governed by the laws of Malaysia. The parties will first try in good faith to resolve a dispute through written notice. Subject to any mandatory consumer forum or law, the courts of Malaysia have jurisdiction.

We may update these Terms to reflect service, provider, security, or legal changes. The effective date identifies the current version. Continued use after updated Terms take effect constitutes acceptance where permitted by law; if a material change requires express consent, we will request it.

Questions and formal notices may be sent through the Contact page or to support@sinislot.shop. Booking customers should contact the relevant SME first about service delivery, appointment changes, cancellation, or refunds.