Frequently Asked Questions

SiniSlot is a booking, appointment, and slot-management platform for Malaysian SMEs. Businesses manage services, schedules, capacity, staff, customer forms, payments, and records from a dashboard while customers can book through WhatsApp or a public booking page.

SiniSlot is designed for appointment-based and capacity-based businesses such as salons, barbers, clinics, workshops, tutors, consultants, studios, sports facilities, and other Malaysian service businesses.

No. Customers can book through WhatsApp or the business’s public booking page without creating a SiniSlot account or downloading another app.

SiniSlot checks service schedules, business hours, capacity, and existing reservations in real time. A full or unavailable slot is not offered for a new booking.

Yes. A business can configure services, prices, duration, availability, and custom booking forms. There are no limits: every business can add as many as it needs.

SiniSlot is currently designed around Malaysian businesses, MYR pricing, FPX online banking, payouts to Malaysian bank accounts, and LHDN MyInvois. Availability and payment features for other countries are not currently promised.

Yes, when the business has turned on online payment and added its payout bank account. Customers then pay the full booking amount when they book.

Customers currently pay with FPX online banking from Malaysian banks. Other methods, such as e-wallets, may be added later.

SiniSlot collects the payment through its Billplz account on behalf of the business and pays it into the business’s bank account when the business requests a payout. It is money owed to the business.

A paid booking is confirmed only after SiniSlot receives verified payment confirmation from the payment provider. Returning to SiniSlot or seeing a browser success screen alone does not override the verified payment status.

A temporary slot is normally held for about 30 minutes while the customer pays. If payment is not confirmed before the hold expires, the slot may be released for another customer.

Yes. Online booking payments must be at least RM2.00. A free service needs no payment.

Yes. After a successful payment, SiniSlot sends a secure private receipt link through WhatsApp when WhatsApp delivery is available. The receipt shows booking and payment totals and updates when a refund is recorded; it does not display full payment credentials or public payment provider identifiers.

The business that accepted the booking sets its cancellation and refund policy and decides whether a refund is due, subject to applicable law. A paid booking cannot be cancelled through the customer self-service flow; contact the business. A business can refund an online payment from its balance until that payment is paid out; the refund is a bank transfer to an account the customer provides, and arrival time depends on the customer’s bank. After a payout, the business refunds the customer directly.

Do not pay a second time. Keep the booking reference or receipt, wait briefly for payment reconciliation, and contact the business. If the business cannot resolve it, contact support@sinislot.shop with the booking reference, but never send full card details, passwords, or one-time codes.

The account owner opens Payments, adds a Malaysian payout bank account, accepts the fees, and turns on online payment. There is no test transfer: the first payout confirms the account with the bank. Customers can pay straight away. SiniSlot charges RM0.50 per online payment and RM0.50 per payout, and passes Billplz’s own fees on at cost; all of them are deducted from the payout balance. Billplz sets its fees and may change them; Payments always shows the current amounts, and Billplz publishes its fees at billplz.com/pricing.

No. Online payment is always the full amount when customers book. A food business may also let customers pay at pickup, and services priced at RM0 need no payment.

No. Only the business account owner can change the payout bank account, turn online payment on or off, request payouts, or send refunds. Staff can see payment status within the permissions the owner provides.

Payments shows recent online payments, each payout to the bank account, and any refunds, with their status. Payments go into the business balance, and the owner requests a payout whenever they want the money in the bank; it usually arrives within 2 to 3 hours.

SiniSlot collects each online payment on the business’s behalf and pays it out to the confirmed bank account once the payment is verified. SiniSlot is not a bank, and amounts awaiting payout are not a deposit account.

Payouts pause for 24 hours after the bank account is changed. If the first payout shows a different account holder name at the bank, the next payout waits until the owner confirms or corrects the account in Payments. A payout the bank returns goes back into the balance; the owner checks the account details and requests it again.

SiniSlot is free to use, with every feature for every business. It charges RM0.50 for each online payment a customer makes and RM0.50 for each payout the business requests. Billplz’s own fees are passed on at cost (currently RM1.25 per FPX payment, payout or refund transfer). All fees are taken from the payout balance. Cash and pay-at-counter bookings are free.

SiniSlot can provide dashboard notifications, Web Push notifications when enabled, and WhatsApp booking messages. Delivery depends on browser, device, network, and third-party provider availability, so the dashboard remains the authoritative operational view.

Authorized users can manage booking details and status from the Bookings dashboard. The owner can refund a paid booking from the balance until its payment is paid out, or cancel it with a reason without a refund. After a payout, any refund is made by the business directly.

Yes. Turn it on under Payments, then E-invoice settings, and connect your MyInvois account. When a customer asks for an E-Invoice, open their paid booking and enter their details: SiniSlot sends it to LHDN and shows the validation link once LHDN validates it. SiniSlot can also send one combined E-Invoice each month for your other sales. LHDN currently exempts businesses with yearly sales under RM3 million. The business remains responsible for accurate taxpayer details, tax treatment, recordkeeping, and compliance with current LHDN requirements.

No. The lightweight payment receipt confirms booking and payment information; it is not automatically an LHDN-validated E-Invoice, tax invoice, or proof that a submission was accepted by MyInvois.

No. SiniSlot has no plans and no monthly fee. Every business gets unlimited bookings, services, forms and staff accounts, WhatsApp reminders, financial reports and E-Invoice tools. SiniSlot earns only its fee on online payments and payouts; see the Pricing page.

No. Pitis has been retired and nothing needs topping up. SiniSlot’s fees, Billplz’s fees and the courier fee for delivery orders are all taken from the payout balance, so they come out of the customers’ payments before payout.

Customers enter their online banking details on their bank’s and the payment provider’s secure pages. SiniSlot does not store complete card numbers, card security codes, online-banking passwords, or one-time payment codes. Access controls, signed payment notifications, encrypted connections, and restricted receipt links protect the surrounding booking workflow.

No. The chatbot provides general product guidance and may use Google Gemini to generate answers. It should not be relied on for legal, tax, accounting, financial, or payment-dispute advice, and users should not enter sensitive payment credentials or confidential information into chat.

Use the Contact page or email support@sinislot.shop for platform and account help. Customers should contact the business they booked with first for service delivery, appointment changes, cancellations, refunds, or merchant-specific policies.